ePocket Handyman snart komplett med sin integration till SAP

sap_logoePocket Handyman ett av världens mest avancerade program för mobil orderhantering lägger till ytterligare ett system på sin omfattande lista över integrationer med kända affärssystem. Det är SAP CRM, SAP ERP och SAP Business One som nu får full mobil funktionalitet via Handyman. Denna integration är ett viktigt tillskott som förstärker ePockets ställning som ledande utvecklare inom denna sektor.
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ePocket Handyman — mobile field service software now integrated with SAP products.

ePocket Solutions, a leading provider of standardized mobile software solutions to field service organizations, has announced the successful integration of its flagship Handyman product with SAP CRM, SAP ERP and SAP Business One.

ePocket Handyman is amongst the world’s most advanced mobile work order management solutions and it enables mobile users equipped with a PDA or Laptop to view open work-orders, register work tasks as they are completed, manage the inventory onboard their service vehicle and to purchase materials on-line from wholesalers´ catalogs.

ePocket Solutions uses the SAP PI library to integrate with SAP CRM, SAP ERP and SAP Business One. Handyman already integrates with several other leading ERP systems and the recent SAP integration is an important addition to cover the widespread use of SAP solutions in leading service companies.

ePocket Solutions CEO Jarl Spandow says, “Our integration of Handyman with the SAP ecosystem will help our enterprise customers get the most out of their SAP investment. Using Handyman to run their service front office they can quickly share critical service data with the SAP applications that support their finance, people or customer relationship management processes.”

About SAP

SAP is the world's leading provider of business software, offering applications and services that enable companies of all sizes across more than 25 industries to become best-run businesses. With more than 95,000 customers in over 120 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE, under the symbol "SAP."
http://www.sap.com

About SAP CRM

The SAP Customer Relationship Management (SAP CRM) application is a part of the SAP Business Suite , SAP CRM is an application designed to help companies manage their relationships with their customers. It is an Internet-based, standardized platform for sales, marketing, and service, and enables a 360-degree view of the customer.
http://www.sap.com/solutions/business-suite/crm/index.epx

About SAP Business One

The SAP Business One application integrates core business functions – including financials, sales, customer relationship management, inventory, and operations. SAP Business One is a single application, eliminating the need for separate installations and complex integration of multiple modules.
http://www.sap.com/sme/solutions/businessmanagement/businessone/index.epx

 

Handyman SAP CRM Integration

The Handyman SAP CRM integration provides the following capabilities

  • SAP PI converts the orders from IDOC to XML data for Handyman. This information is then sent to the Handyman device of the assigned technician.
  • Any order changes inputted on a Handyman device are pushed to SAP PI for synchronization
  • Orders created on the Handyman can be directly fed to SAP CRM

Handyman SAP ERP Integration

The Handyman SAP ERP CATS integration provides the following capabilities

  • Order Synchronization with SAP ERP using SAP PI.
  • Proxy Interface for CATS handling
  • Comprehensive Error Logging for Handyman – SAP ERP CATS Interface

Handyman SAP Business One Integration

The Handyman SAP Business One integration provides the following capabilities

    • Bi-Directional data exchange and synchronization between SAP Business One and Handyman
    • Fully Compliant with SAP B1 Ad-On Concept
    • Connection to SAP Business One service calls and service activities
    • Exchange of additional order information including custom fields, orders, equipments

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