The use of wireless technology has become a critical driver of success in field service management. To bring the fullest benefits however, technology needs to be coupled with an effective service process design, to define how tasks get carried out in the most efficient way.

Standardized Process Design, making the day to day management of each service account more transparent

• Handyman is delivered already configured for your industry, complete with industry glossary/dictionary
• Mobile service workers can create job descriptions, record the time taken, materials used and manage checklists
• Digital images can be captured on the Smartphone or PDA and archived
• Task checklists can be ticked off using a stylus to write directly on the handheld´s screen
• Timesheets can be sorted and queried; by day, by date, by customer or by job
• Synchronization routines can be scheduled according to needs

Continuous improvement and process optimization

• Handyman´s automated scheduling and dispatching allows companies to rapidly improve and streamline the service order process
• Processes can be re-configured at any time to reflect changes in best practice
• Processes can be tuned to the requirements of an individual customers SLA, including the use of alerts
• Users can create rules that define how inventory is tracked and managed

Read more about:

Cost Reduction benefits
Handyman delivers a key source of competitive advantage

Quality & Growth benefits

Handyman helps your organization to deliver consistent service levels, every time

Customer Satisfaction benefits
Handyman can help drive repeat business and influence customers perception of a brand

Leverage the experience of hundreds of similar companies to design your ideal workflow with a Handyman consultant

As service contracts become more complex, and as customers become more demanding , delivering service consistently is vital. Our Standardized Process Design ensures that a when a job is completed, you are able to see, and to show your customers that the process was carried out according to a pre-defined series of steps. Where a fault arises, on a client site this can also make it easier to identify where a problem has occured, and what needs to be done to correct it.